Benefits of the L.I.V.E. Program

By providing you with the resources you need to help effectively manage your respiratory condition from the security and comfort of your home, the project allows for the tailoring of information and resources specific to your needs. All through one easy to use app. Some benefits of the program include:

Creating a “Circle of Care” to allow you to connect to your respiratory doctor, caregivers, healthcare team, respiratory therapists, and even your family.
Built in reminders: these can be customized to your needs, reminding you, for example, of important upcoming appointments, or equipment maintenance schedules.
Educational materials can be customized to provide you with access to a full range of medical information available at your fingertips, customized specifically for you to help you manage your illness.
The aTouchAway app allows for remote data download of your ventilator. This report is available to your entire care team. It provides them with necessary data to manage your ventilation in a timely manner.

How do I find out more information about the L.I.V.E. Project?

The Ventilator Equipment Pool is here to answer any questions you may have regarding this project. Contact us for further information:

By phone: 613-548-6156 or toll free in Ontario: 1-800-633-8977

We can also be reached by email at vep@kingstonhsc.ca

Commonly Asked Questions

Here you will find some commonly added questions regarding the L.I.V.E. project and accessing the aTouchAway application from home:

Are there any costs for the clients to be enrolled in the L.I.V.E project?

There are no fees directly related to accessing the aTouchAway app and its associated features. Use of the aTouchAway app requires access to high-speed internet or mobile data for full functionality (e.g. messaging, voice or video calls). Messaging and data rates may apply and are billed by and payable to your internet or mobile service provider. If you access and use the aTouchAway app on your personal smartphone, tablet or other mobile device, you are responsible for any costs incurred due to date usage in accordance with the terms of service of your mobile service provider. The L.I.V.E program and Aetonix are not liable for any delays in delivery of messages and/or voice or video calls or any failure to deliver data as delivery is subject to effective transmission from your internet or mobile service provider.

What if I don't have a computer, cellphone, or tablet at home? Am I still eligible to enroll in the program?

Those who don’t have a computer device or cellphone at home may still be eligible for the program. The Ventilator Equipment Pool has a limited number of tablet devices available for those who qualify. Please contact the Ventilator Equipment Pool for more information regarding who is eligible to receive the device. These tablet devices allow for use of the L.I.V.E. application only. All other functionality of the tablet has been locked from the device.

If I am eligible and receive a tablet from the Ventilator Equipment Pool for the L.I.V.E. project, is the tablet mine to keep?

No, the tablet is on loan for the duration of the project and remains the property of the Ventilator Equipment Pool. The VEP will provide you with information on when and how to return the tablet upon the completion of the L.I.V.E. Project.

Can I use this service to reach out for emergency care needs?

No, call 911 when you need emergency care.

While the L.I.V.E. program aims to bring you closer to your “Circle of Care” it is not to be used for calls of an emergency nature. For those clients who feel they need immediate care, follow your physician and care teams recommendations on how you would normally receive urgent care. This may include calling 911, or other services you may have in place when care of an urgent or emergency nature is needed.

How long is the L.I.V.E. project in effect?

The project duration is for 6 months, during the Covid-19 crisis.

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